From the moment you commence negotiating, you are continually faced with questions about whether and how to continue. As soon as an offer is put to you, the question crystallises.

This course provides a checklist for helping your client determine their response to proposals from the other side. Relevant to all types of negotiation, it will enable lawyers to bring a fresh and systematic approach to answering this critical question…and for laying the foundation for determining strategy if the answer is indeed “renegotiate.”.

• Electronic dealings and the pressures placed on practitioners
• Shifting the risk – practitioner assessments and verifying statements
• Caveatable interests: Legal or equitable interest
• Consequences for practitioners
  
  

There are a lot of components to giving great feedback, and timing is one of them. The closer the feedback is to the actual behavior, the more effective it is. The events are fresh in everyone’s mind, and the person receiving the feedback can connect the feedback to what just happened. The longer it is between feedback and the event, the harder it is to remember all the details, and often times feedback loses its effectiveness. 

This course provides instructions to help you think about what has happened on your team over the last few weeks. You’ll capture the performance issues that required feedback or an intervention from you. The performance issues could be anything requiring coaching or feedback; such as a task not performed in the right way, a customer or service issue, a safety issue, or general performance problems. The course will then help you determine if you acted with the right level of speed or what you need to do in the future to strengthen the timing of your coaching actions. By completing this course, you will be able to evaluate whether you acted with appropriate speed to problems and issues.

Decision making is a part of life, both in and out of work. No matter who you are or what you do, you’ll be making decisions each and every day. As a leader in an organization, your decision making responsibility only increases. All leaders, no matter where you work, are presented with numerous opportunities to make decisions—some big, others small. Your ability to make good decisions in a timely manner will certainly impact your ability to lead and manage. The better your decisions, the stronger the leader you’ll be. 

This course is best used for larger decisions or one you’re having trouble making. Yet whatever the situation may be, it should be a decision you have time to think about; one that does not need to be made on the spot. This course will help you build your decision making capabilities. The more you use the process, the stronger your skills will be, and soon you’ll be able to perform this type of process instinctually. By completing this course, you will be able to analyze essential information and the pros and cons of key decisions. 

If we struggle to communicate our thoughts and have trouble getting others to listen to and accept our ideas, our ability to succeed diminishes. To be truly successful in any role, we must be able to clearly and confidently express our opinions in a way that leads others to engage in our conversations and to consider implementing our ideas. When do this, we greatly increase our influence, as well as our ability to succeed in anything we do. Strengthening your ability to capture people’s attention and have them consider your ideas is really not that hard. More than anything, it just takes practice. While there is no magic formula, there are a few key elements that when in place will make a difference in your communication.

During the negotiation process we want to achieve the best possible outcome. While we certainly want a solution that is good for both parties, the reality is we all want to reach a solution that is beneficial for us individually. This is natural and to be expected. With that said, there are a number of ways to go about achieving this goal, some good, others not. 

Sometimes we start the negotiation process with a specific solution in mind, and thus miss the opportunity for an even better agreement. Increasing your flexibility and willingness to listen to and consider a variety of solutions will always be beneficial. Even if you don’t like the idea or are unsure of its benefits, being open-minded will never hurt and will always help, each and every time.

Body language forms an essential part of communication, with the interpretation of non-verbal signals as important as understanding what’s being said. In some cases first impressions are formed without a word being spoken. This module explores the interpretation of body language, eye contact, gestures, and facial expressions in everyday communication.

It’s certainly true the more you know about your colleagues, the more you will be able to tap into their strengths and capabilities to improve your own performance. At the same time you can be supportive of their work and goals, as well as contribute to building a team and organization that works well together and achieves great results.

This course is designed to build your skills to create and realise ideas. 

The following topics will be covered:

• Seek Out the Ideas and Opinions of Others
• Seeking Out Cutting Edge Ideas
• Show Good Judgement Regarding Creative Ideas
• When Are You Most Creative?

One of the most important aspects of leading others is building trust. Trust sets the tone for any working relationship and creates the environment for great work to flow. When trust is present, leaders know their employees are working hard to achieve their goals and objectives, while at the same time employees know their leader believes in them to do the job they were hired to do—without the need to continually check in and monitor progress. When trust does not exist, leaders are weary, and are not sure if their employees are doing what they’re supposed to do. So leaders call and email, and call again. Yet constant phone calls and emails to monitor progress wear employees down. This lack of trust hurts work relationships as well as performance because employees are left to question every decision they make, and are not free to do their work in the way they think is best. 

By completing this course, you will learn how to shift your mindset to successfully build trust and lead others in the virtual environment.

To create trust and respect with others, it is essential all leaders build collaborative relationships with their colleagues. These relationships can help ensure you have the support, resources, and network to be successful in any role, while showing others how you can support them and contribute to the organization.

This course will teach you what you can do to get to know your colleagues and co-workers. By completing this course, you will know how to build trust with others by building relationships with your colleagues.